Privacy Policy

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?
We are Areeba. Our address is M1 Building, Omar Daouk Street, Beirut Lebanon 20203315. You can contact us by post at the above address, by email at support@areeba.com or by telephone on +961 1 954 333 or 1557.

The contact details of our Data Protection Officer are:

c/o DP Officer or Compliance Officer
privacy@areeba.com / compliance@areeba.com
M1 Building, Omar Daouk Street, Beirut, 2020 3315 Lebanon
+961 1 954 333

How we use your information
When you use our website
When you submit an enquiry via our website
Your rights as a data subject
Your right to complain
Updates to this privacy policy

When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. You should be aware that some parts of the Website may possibly no longer function faultlessly without cookies.
Cookies are generally used to make it more convenient and easier for users to navigate through the Website.

For more information about our use of cookies, please see our cookie policy.

When you submit an enquiry via our website
When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address, as well as the request details.

We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow-up on your interest and ensure that we have answered it to your satisfaction. We will do this based on our legitimate interest in providing accurate information about our services and/or products.

Your enquiry is stored and processed [describe what happens to enquiry information, including who it is shared with and where they are based]

We do not use the information you provide to make any automated decisions that might affect you nor will sell or rent your information, or share it with third parties for marketing purposes. For more information on third parties’ cookies, please read our Cookies Policy. However, when you send information to areeba, you explicitly consent to storage, destruction, processing and disclosure and/or other use of that information by areeba or its service providers.

We will never ask you to provide sensitive personal data, nor confidential data (such as credit card numbers) via our Website

Other type of data collected
The type of data we will collect, other than via our Website, will depend on the type and nature of services that is provided to you.
The data may include:
1- Personal identification data (name, email address, physical address, website, contact information, date of birth, etc..) and may also include sensitive data (biometric data, and for employees, medical data);
2- Business information (Employment history, country of residency etc...);
3- Technical information for security and compliance purposes, such as card numbers, behavioural spending data, IP address or location, for fraud monitoring and to comply with contractual obligations.
This data will help us accommodate our services/products to our customers, and provide better understanding of the needs.
The data is collected to ensure we can verify the identity of the persons we deliver services or products to, to meet our contractual and legal obligations, and, where necessary, to process financial transactions on our customer’s behalf.

Your personal information is available only to our employees or agents of areeba (service providers) who have a need to know it. It will not be available for public inspection. Access is given only to those qualified professionals who provide services consistent with your interactions on our Website or provide services to areeba and are bound by confidentiality undertakings. areeba may use non-personalised data in order to support its internal business objectives, data analysis, development of new products, improvement of its services, determination of the effectiveness of advertising campaigns (on an anonymous basis).

We keep data collected from users via the Website for 1 year over our servers where areeba is operating locally, and keep all data collected through other means until it is no longer required to fulfil the purpose for which it was initially intended to be used, and/or to fulfil a contractual obligation with you (legitimate purpose), and/or for as long as required by applicable laws.

Data may be stored or processed with third party providers that are required to perform a specific contractual obligation (and are bound by confidentiality undertakings), provided that no such data will be used by these third parties without your explicit consent, unless necessary to comply with applicable laws.

Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time by contacting the DPO at the following address: privacy@areeba.com.

If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased, subject to areeba ensuring compliance with applicable laws.

You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

Persons under the age of 18 are not eligible to use our services.

To submit a request regarding your personal data by email using the following address privacy@areeba.com.

Your right to complain
If you have a complaint about our use of your information, you can contact us directly at the following addresses so that we can address your complaint:

privacy@areeba.com / compliance@areeba.com
areeba SAL
M1 Building, Omar Daouk Street,
Beirut, Lebanon
2020 3315
c/o Data Protection Officer
c.c. Compliance officer

Security of your data
areeba is committed to respecting your privacy and protecting your personal information. We make our best efforts to keep sensitive information secure and have created this privacy and security statement to share and explain the current practices of areeba.
In order to protect data against loss, falsification or disclosure to unauthorized third parties, areeba has taken certain technical and administrative measures:
1- When card information and account data are processed, the data will be stored in accordance with the strict PCI-DSS rules (“Payment Card Industry Data Security Standard”), only in encrypted form and only in a data base which can be accessed by authorized staff only.
2- areeba uses firewalls to protect unauthorized access to its servers; the servers are located at a safe location to which only authorized staff of areeba have access.
3- All staff members and all persons involved in the processing of data are subject to an obligation to comply with all laws relating to data protection and banking secrecy pursuant to Lebanese Law dated 03/09/1956.

However, despite these efforts, areeba cannot guarantee that 100% safety can be ensured at all times, and you accept that any information that you provide to us is shared with us at your own risk.

Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
This Policy was last updated on February 12, 2019.

We will update the version number and date of this document each time it is changed.

Disclaimer
Areeba is not responsible or liable for: (i) the content of other websites you may have access to through links contained on our Website, (ii) any of these third-party websites policies, including cookies policy.

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